Refund Policy
Effective Date: 30th October, 2024
At SheQuinox, we prioritize delivering high-quality services to our clients and ensuring customer satisfaction. As our policy is to charge for services only after they are provided, refunds are generally not applicable. However, in exceptional cases, refunds may be considered on a case-to-case basis.
1. General Refund Policy
- Refunds are typically not issued as payments are collected only after successful service delivery.
- If you believe you are entitled to a refund due to exceptional circumstances, you may raise a ticket for review.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
- Services rendered were not as agreed or were incomplete, but payment was made before completion of service.
- Errors or issues caused by SheQuinox that directly impacted the expected outcomes of the service.
- Requests must be submitted within 7 working days from the date of service completion.
3. Refund Process
- To initiate a refund request, submit a ticket via Email at info@shequinox.com.
- Provide the following details in your request:
- Full Name
- Contact Information
- Date of Service
- Detailed explanation of the issue
- Proof of payment (if applicable)
- Refund requests will be reviewed on a case-to-case basis, and a decision will be communicated within 7 working days.
4. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Dissatisfaction due to subjective expectations after full service delivery.
- Non-compliance with program guidelines or failure to follow provided instructions.
- Delay in requesting a refund beyond the 7-working-day window.
5. Final Decision
All refund decisions are at the sole discretion of SheQuinox and are final and binding on the service recipient.
6. Contact Us
For further clarification on this Refund Policy or to submit a refund request, contact us:
- Email: info@shequinox.com
- Website: https://shequinox.com
By engaging in our services, you acknowledge and agree to this Refund Policy.